FAQ

Ordering

What form of payment do you accept?

We currently accept payment via Visa/MasterCard/American Express/Paypal

Do you offer wholesale prices lower for larger quantities ?

Yes, contact us at info@strapcrafts.com for more information. 

What happens if certain product are out of stock?

We are committed to providing you with the largest selection of elastics available. However, from time to time certain elastics may be out of stock. If an elastic you order is out of stock, we will contact you with a suggested substitute or we may need to refund you for the elastics that are out of stock and ship you the rest of your order.

Shipping

Where do you ship to?

We ship anywhere in the world! 

How long does it take for my order to arrive?

It usually takes 1-3 weeks, depending on where you are. If you're in a large city, chances are it will take around 7-14 days, and if you're in a more pristine location, it might take as long as 30 days.  However, we are unable to guarantee the arrival time of your order.  Shipping upgrade can be purchased separately, Please contact us at info@strapcrafts.com, if you need shipping upgrade for Express Airmail.

Returns

All returns and exchanges must be unopened and made within 30 days from your invoice date.
Please email us at info@strapcrafts.com if you would like to return part or all of your order with the following details:
 
1.  Your order reference code 
2.  Item(s) you wish to return
3.  Reason for return
 
Please note that generally, shipping charges will be deducted from the refund amount and returns may also be subject to a 30% restocking fee.